Dear parent/carer,

 

I hope you are all safe and well. I wanted to apologise for the delay you are experiencing in receiving your school meals voucher codes. I processed the first ones last Monday 6th April (if you contacted us before then) but due to the huge demand on the Government’s system, the codes were only emailed to you yesterday. Please check your junk mail if you have not yet received your first email.

 

I will ensure that you do not lose out on your £15 per child per week. I processed this week’s vouchers yesterday and the company issuing them have assured schools that they will work day and night to get these ones to you quicker. So you may end up with the first two weekly voucher codes in close succession, but hopefully future weeks will be more consistent.

 

Edenred, the company working on behalf of the Government to issue the voucher codes to you, have provided guidance here:

 

https://www.edenred.co.uk/reward-recipients/Free-School-Meal-Vouchers

 

Please rest assured knowing that I am doing everything I can to get your voucher codes to you as quickly as possible.

 

Take care, stay safe and keep positive.

 

Mrs Johnson